1. Personal data we collect
- Details you give us when you contact us or request a quotation, such as your name, phone number, email address, vehicle or property details and your message.
- Details you provide when registering a product warranty (when this service becomes available), such as installation date, film model and installer.
- Technical information collected automatically when you browse, such as your browser type, device, pages visited and approximate location derived from your IP address.
2. Why we use your personal data
- To respond to your enquiries and provide quotations, appointments and after-sales service.
- To administer product warranties and verify warranty claims.
- To improve this website and understand how visitors use it.
- To send you updates or promotions, only where you have agreed to receive them. You can opt out at any time.
- To comply with legal and regulatory requirements.
3. Consent
By submitting your details to us, you consent to our collection, use and disclosure of your personal data for the purposes above. You may withdraw your consent at any time by contacting our Data Protection Officer. After withdrawal we may no longer be able to provide some services to you; we will tell you about any such effect before processing your request.
4. Disclosure to third parties
We do not sell your personal data. We may share it with authorised V-KOOL installers and service providers who help us operate this website, deliver services or administer warranties, and only to the extent needed for those purposes. We may also disclose personal data where required by law.
5. Messaging apps and links
If you contact us through WhatsApp, WeChat or social media, your messages are also handled by those platforms under their own privacy policies. This website may link to other websites; we are not responsible for their privacy practices.
6. Cookies
This website uses cookies that are needed for it to work, such as remembering your language choice. If we add analytics cookies to understand website traffic, we will describe them here. You can block or delete cookies in your browser settings, though some features may then not work.
7. Transfers outside Singapore
Some of our service providers (for example website hosting or messaging services) may store data outside Singapore. Where this happens, we take steps to ensure your personal data receives a standard of protection comparable to the PDPA.
8. Protection and retention
We use reasonable security arrangements to protect your personal data from unauthorised access, collection, use, disclosure, copying, modification or disposal. We keep personal data only as long as it is needed for the purposes it was collected for, or as required by law, and then delete or anonymise it.
If a data breach occurs that is likely to cause you significant harm, we will notify you and the Personal Data Protection Commission as required by the PDPA.
9. Access and correction
You may ask to access the personal data we hold about you, or to correct any error or omission in it, by writing to our Data Protection Officer. We will respond as soon as reasonably possible and may charge a reasonable fee for access requests, which we will tell you about in advance.
10. Contact our Data Protection Officer
V-KOOL Singapore
Email: AutoBizCarSG@Outlook.com
11. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with its date.
